Frequently Asked Questions

1. What is your return policy?

You can return most items within 30 days of receiving your order for a full refund or exchange. Items must be unused and in their original packaging. Please refer to our Return and Refund Policy for more details.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States, with no minimum purchase required.

3. How long does it take to process my order?

Orders are typically processed within 1-3 business days. Once shipped, you will receive a confirmation email with tracking information.

4. What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

5. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed or shipped, we may not be able to accommodate changes.

6. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will assist you in arranging a replacement or refund at no additional cost.

7. Do you ship internationally?

Currently, we only ship within the United States. We hope to expand our international shipping options in the future.

8. How can I contact customer support?

You can reach our customer support team via email at info@pltojst.com. We’re here to help!

9. Are your toys safe for children?

Yes, we prioritize safety and quality in all our products. Each item is carefully selected to meet rigorous safety standards.

10. Do you offer gift wrapping?

Currently, we do not offer gift wrapping services, but we encourage you to share your gifts with love and creativity!

If you have any other questions not covered here, please feel free to reach out to us!